TERMS & CONDITIONS
Last Updated 11.12.2021
Welcome to Annapolis Ascent. The following terms and conditions govern the use of the website and services we offer. By using this website, booking a photography or videography session, or contacting us, you agree to follow these Terms and Conditions.
Here at Annapolis Ascent, we reserve the right to change or modify this Agreement, Security Statement, or other documentation, or modify and discontinue any portion of its services, features, and functionality at any time, without prior notice to you. Please visit the website for any such changes, which will be effective at the time changed. The user agrees that Annapolis Ascent will not be liable to users or any 3rd party for modifications or users’ ability to access the platform.
Use of the website/ platform:
As a user, you are NOT:
Allowed to resell the services we offer on the website
Allowed to make any modification to the content posted by Annapolis Ascent or other users on our website, Facebook page or forums
Allowed to copy, reproduce or download any content without the written permission of the company
Allowed to provide us with false information or act as another individual
Allowed to use violent, harsh, or abusive language in your messages.
You agree not to convey, communicate or transmit anything that is illegal, libelous, or could qualify as harassment or any content which violates the rights of others in communications regarding or including as a subject either Annapolis Ascent, its employees, its website, or any other works produced by the company.
The payment must be completed in full at the time of booking. Services will not be delivered by Annapolis Ascent or its affiliates in the event that the full payment is not received.
It is important that the property is prepared for the shoot. It is the client's responsibility to prepare the listing appropriately before the arrival of a photographer. In the event the home/property is not prepared, the drone shoot will be rescheduled and/or a fee will be charged.
You can change or cancel the shoot dates (without penalty) no less than 24 hours before the specified shoot time. If you fail to inform us of cancellation prior to this 24-hour window directly preceding the scheduled shoot time, we will charge a cancellation fee of $75. In the event that the shoot is canceled due to inclement weather or other factors that are out of our control, you will not be charged a cancellation fee, and we will reschedule the shoot at no additional cost.
A drone photography and videography appointment usually takes between 1-3 hours, depending on the services selected. We suggest our clients minimize the number of people on the property during the shoot and strongly advise against the booking of home-viewing appointments during our scheduled flights.
Virtual tours and images are usually available within 72 hours of the shoot. We edit and optimize all images and videos for quality before we deliver them to our clients. In the event that a client requests additional editing, extra fees may be charged, depending on the request. File transfers are conducted through cloud-based services including DropBox and Google Drive, among others. We are not a hosting service and are not responsible for the long term storage of files.
Privacy And Safety:
In the event that approval for drone flight is required from relevant authorities, we will prepare and submit an application on your behalf if notified in writing prior to the shoot. The approval time may vary significantly and as a client, you acknowledge it may affect lead times. You agree that we will not be liable in the event that you provide inaccurate or incomplete information. Unless specifically consented to in writing before the commencement of photography and videography services under this contract, we will supply all photo/video deliverables without getting model or property release forms. It is exclusively the accountability of the Client to acquire these kinds of permissions and to render the legitimate and moral conclusion whether or not to post photos if forms have not been received. We accept no responsibility in situations where supplied pictures are utilized by the Client without such a release and succeeding action is taken by persons or businesses against the Client. If the Client needs such permissions, we should always be informed in writing before we provide the services.
Your information is safe with us. We have implemented several security policies to prevent any kind of unauthorized access to your information. PayPal is used to manage your information while you process any financial transaction on the website. We do not collect or store any of your financial information and are not responsible for any money transfer issues. The information is encrypted through PayPal and will not be available to anyone.
Disclaimers and Liabilities:
Annapolis Ascent, its employees, or any other parties currently or previously involved in the design, production, creation, or delivery of this website and/or the services it provides, are not liable for any direct or indirect damages, such as lost profits, opportunity costs or other effects resulting from the use of the website, related services, a linked website, the delay or inability to use the website or a third party website, regardless of whether Annapolis Ascent was or is aware of such issues or the possibility of these kinds of damages. This includes, but is not limited to, the transmission of any data (i.e. malware) that might affect your or anyone else’s electronic device, any incompatibility between the app/website design or files and your browser(s), any failure of your internet access, or unauthorized access, or any natural or non-natural disasters. The content, accuracy, opinions, and links displayed by other websites are not necessarily investigated, analyzed, checked, or endorsed by Annapolis Ascent. All of the content, images and videos, the Annapolis Ascent logo, and other information on this website or otherwise produced or advertised by Annapolis Ascent (or by its employees on the behalf of Annapolis Ascent) are the sole property of Annapolis Ascent, and the resale or distribution of any of these items without the direct, written permission of Annapolis Ascent is strictly prohibited. Any and all mentions on this website of third-party websites or platforms are for informational purposes alone and we do not reserve the rights to those properties. In the event that you notice any sources of copyright infringement or what you suspect to be unauthorized reproductions of copyrighted materials not owned by Annapolis Ascent or its employees, please contact us and we will take appropriate action to remove the content and/or information from our website.
You agree to indemnify Annapolis Ascent harmless from any kind of liability, claim, loss or expense, which also includes attorney’s fees related to your violation of this agreement or the use of any services offered by this website or by Annapolis Ascent.
If you have any questions or need more information about how we work, please feel free to send us an email and we will get back to you as soon as possible. Your satisfaction is our first priority.
We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us.
If you don’t want us to process your data anymore, please contact us.
Information We Collect:
When you book our services or contact us, we collect your email address, name, and other information. We also collect non-personal identification information such as the pages you viewed, your device type, browser type, geo-location information, application version, operating system, and more. This information helps us to improve our services.
Web Browser Cookies:
Cookies are basically text files that are transferred by the site (or service providers) to your hard drive through the web browser you use to access the website. These cookies are not harmful to your computer and are stored to capture some important information that helps us understand, remember, and save your preferences for future visits. No personal information is collected or affected by these cookies.
Using our website, Facebook page, etc., you can connect and share your comments, actions and other information with users. In the event you decide to share your personal information with other users, we suggest you keep your privacy in mind. We are not liable for any privacy or security in case you choose to make your information available to the public. We do not share your personal information with our other users.
How We Use Your Information:
Annapolis Ascent uses your information for several purposes:
1. To provide seamless and personalized services to our users
2. To create new services
3. To help you find a reliable service through our website
4. To customize the advertisements you see on our website
5. To communicate with you
6. To deliver newsletters, surveys, special offers
7. To detect and stop illegal, unauthorized and fraudulent activities
We may also use your geographical information in order to personalize your experience on our website.
How We Disclose Your Information:
The Company may share some personal information with your consent. Your information might be shared with other parties as well, i.e. the email marketing companies we hire to send you regular updates and special offers. We never sell your personal information to these 3rd parties.
We might also disclose some personal information if required by law.
Annapolis Ascent takes appropriate measures in order to safeguard the information you submit on our website. We use a secure server that encrypts all your personal information. In the event you click on a link to a third-party website, you will navigate to another website(s) and we are not liable for any activity that is performed on third-party website(s).
You are free to opt-out of receiving any kind of notifications and promotional emails. In the event that you unsubscribe from our mailing list, you might receive non-promotional emails. You are also free to change or update your information at any time. In case you do not accept cookies on our website, you might not be able to access certain services, so please keep that in mind while surfing the website or accessing the services we offer.
We do not fly in winds greater than 15mph or temperatures less than 45 degrees Fahrenheit.
If the address of your listing is close to an airport, additional time may be needed to organize the flight operations, and in some cases, the flight may get canceled.
If the pilot doesn't feel comfortable flying close to the house due to unsafe conditions like heavy tree cover or power lines, the pilot will not be held responsible for capturing angles that jeopardize damaging the equipment.
It is the realtors' responsibility to detail what features of the property will need extra coverage and coordinate with the pilot all areas of interest before arrival to the listing.
Each listing should be photo ready. The pilot is not responsible for cleanup or staging.